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Answers to everything you're wondering about are below. Still stuck? Email us anytime at support@dewrae.com

About the Pink Stick

☑How do I use the Pink Stick?⌄
Twist, swipe, done. As the last step of your routine, glide it over the areas you want to target — under-eyes, smile lines, forehead, neck, or lips — then tap it in with your fingertips for a few seconds. Morning, night, or anytime your skin asks for it.
☑When will I see a difference?⌄
Be honest with yourself about skincare: nothing real happens overnight. What you'll notice immediately is hydration and a soft, dewy glow. The smoother, plumper look builds with daily use — most people judge their results around the 2–4 week mark. That's exactly why we give you 60 days to decide, not 7.
☑Is this the same as getting filler?⌄
No — and we won't pretend it is. Filler is a medical procedure; this is skincare. What our balm offers is a filler-inspired look: PDRN, Volufiline and collagen work on the appearance of plumpness and smoothness — with no needles, no appointments, and no recovery days.
☑Can I wear it with makeup?⌄
Yes, both ways. Under makeup, it works as a hydrating, gripping base. Over makeup, swipe and tap gently for a midday refresh — it melts in without lifting your foundation.
☑I have sensitive skin. Should I try it?⌄
The formula is designed to be gentle enough for delicate areas like under-eyes and lips. That said, every skin is unique — we recommend a quick patch test on your inner arm before first use. And if your skin disagrees, the 60-day guarantee has you covered.
☑How long does one stick last?⌄
Used morning and night on multiple areas, one stick typically lasts about a month. Targeting just one or two areas? Expect closer to six weeks. (This is why the Buy 1 Get 1 Free bundle is our most popular — two months of glow, one price.)
☑Who is this for?⌄
Anyone starting to notice fine lines, hollow under-eyes, or skin that looks tired even when you're not — typically from your late 20s onward. It's unisex, and it works alongside whatever routine you already have.

Orders, Shipping & Guarantee

☑How long does shipping take?⌄
Orders are processed within 24–48 hours and typically arrive in 7–15 business days depending on your region — always with free shipping and full tracking sent to your email the moment your order leaves the warehouse. You can follow your parcel anytime from our Track Order page.
☑What if it doesn't work for my skin?⌄
Then you don't pay for it. Email us within 60 days and we'll refund you in full — no forms, no interrogation, no hard feelings. We'd rather refund you than have you regret trying.
☑What if my package gets lost?⌄
If your order hasn't arrived within 20 business days, contact us and we'll investigate immediately. If it's confirmed lost in transit, we reship it or refund you in full — you will never be left chasing a parcel alone.

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