We're Here To Help
Answers to everything you're wondering about are below. Still stuck? Email us anytime at support@dewrae.com
About the Pink Stick
How do I use the Pink Stick?⌄
Twist, swipe, done. As the last step of your routine, glide it over the areas you want to target — under-eyes, smile lines, forehead, neck, or lips — then tap it in with your fingertips for a few seconds. Morning, night, or anytime your skin asks for it.
When will I see a difference?⌄
Be honest with yourself about skincare: nothing real happens overnight. What you'll notice immediately is hydration and a soft, dewy glow. The smoother, plumper look builds with daily use — most people judge their results around the 2–4 week mark. That's exactly why we give you 60 days to decide, not 7.
Is this the same as getting filler?⌄
No — and we won't pretend it is. Filler is a medical procedure; this is skincare. What our balm offers is a filler-inspired look: PDRN, Volufiline and collagen work on the appearance of plumpness and smoothness — with no needles, no appointments, and no recovery days.
Can I wear it with makeup?⌄
Yes, both ways. Under makeup, it works as a hydrating, gripping base. Over makeup, swipe and tap gently for a midday refresh — it melts in without lifting your foundation.
I have sensitive skin. Should I try it?⌄
The formula is designed to be gentle enough for delicate areas like under-eyes and lips. That said, every skin is unique — we recommend a quick patch test on your inner arm before first use. And if your skin disagrees, the 60-day guarantee has you covered.
How long does one stick last?⌄
Used morning and night on multiple areas, one stick typically lasts about a month. Targeting just one or two areas? Expect closer to six weeks. (This is why the Buy 1 Get 1 Free bundle is our most popular — two months of glow, one price.)
Who is this for?⌄
Anyone starting to notice fine lines, hollow under-eyes, or skin that looks tired even when you're not — typically from your late 20s onward. It's unisex, and it works alongside whatever routine you already have.
Orders, Shipping & Guarantee
How long does shipping take?⌄
Orders are processed within 24–48 hours and typically arrive in 7–15 business days depending on your region — always with free shipping and full tracking sent to your email the moment your order leaves the warehouse. You can follow your parcel anytime from our Track Order page.
What if it doesn't work for my skin?⌄
Then you don't pay for it. Email us within 60 days and we'll refund you in full — no forms, no interrogation, no hard feelings. We'd rather refund you than have you regret trying.
What if my package gets lost?⌄
If your order hasn't arrived within 20 business days, contact us and we'll investigate immediately. If it's confirmed lost in transit, we reship it or refund you in full — you will never be left chasing a parcel alone.